Refund policy
Thank you for shopping at Baby Cot Mobiles AU (babycotmobiles.com.au). Our return and refund policy distinguishes between items that arrive damaged or broken and change-of-mind returns.
Items That Arrive Damaged or Broken
If your item arrives damaged or broken, please email babycotmobilecare@gmail.com with your order number, a brief description of the problem and clear photos showing the damage. Please also include photos of the packaging if available.
Once we review the photos and confirm the damage, we will issue a full refund for the affected item to your original payment method. There is no return or restocking fee. Please contact us before sending a damaged item back. If we require it to be returned, we will arrange or cover the return shipping cost.
Change-of-Mind Returns
If you change your mind or decide that you do not like the item, you have 14 days to return it from the date you received it. The item must be unused, in the same condition as received and in its original packaging, with any accessories, manuals and documentation.
You are responsible for the return shipping cost. Once we receive and inspect the returned item to confirm that it meets these conditions, we will issue a full refund for the returned item to your original payment method. We do not charge a return, handling or restocking fee.
How to Arrange a Return
- Email babycotmobilecare@gmail.com with your order number and the reason for your return.
- Our customer support team will provide the return address and instructions. Please contact us before shipping your return.
- For a change-of-mind return, pack the item securely with its original packaging and accessories. We recommend using a tracked shipping service.
Custom-Made and Personalised Items
Custom-made or personalised items cannot be returned for a change of mind. If they arrive damaged or broken, the full-refund process above applies. This exclusion does not affect your rights under Australian Consumer Law.
Refund Processing
Refunds are issued to the original payment method. The time for the credit to appear depends on your bank or payment provider.
Your Consumer Rights
Nothing in this policy excludes or limits your rights under Australian Consumer Law. The 14-day change-of-mind period and the unused-item and original-packaging conditions do not limit your statutory rights for faulty, damaged or incorrectly described goods.
Contact Us
For return or refund assistance, email babycotmobilecare@gmail.com.