Shipping policy
Shipping Policy
Welcome to Baby Cot Mobiles. We ship Australia-wide and aim to process every order as quickly and carefully as possible.
Order Processing Time
All orders are processed within 1-2 business days after your order is placed.
Orders are not shipped on weekends or public holidays. During busy periods, processing or delivery may take slightly longer than usual. If there is a significant delay with your order, we will contact you by email.
Shipping Rates & Delivery Estimates
Shipping costs are calculated and shown at checkout before you complete your order.
Estimated delivery times within Australia:
| Area | Express Shipping | Standard Shipping |
|---|---|---|
| Major Australian cities | 5-12 business days | 10-15 business days |
| Remote and rural areas | May take longer | May take longer |
Delivery times are estimates only. Delays may occasionally occur due to courier networks, public holidays, weather, or remote delivery locations.
Damaged or Broken Items
We carefully pack our baby mobiles, cot mobiles and accessories before shipping. If your order arrives damaged or broken, please email babycotmobilecare@gmail.com with:
- Your order number
- Clear photos showing the damage to the item
- Photos of the packaging, if available
- A short description of the issue
Once we review the photos and confirm the damage, we will issue a full refund for the affected item to your original payment method. There is no return or restocking fee. Please contact us before sending a damaged item back. If we require it to be returned, we will arrange or cover the return shipping cost.
Please keep the damaged product and any available packaging until the issue has been resolved. Nothing in this policy limits your rights under Australian Consumer Law.
International Shipping
We currently ship within Australia only and do not offer international shipping at this time.
Returns
For change-of-mind returns, including if you decide that you do not like the item, you are responsible for return shipping. Once we receive and inspect your eligible returned item, we will issue a full refund for the returned item. We do not charge a return, handling or restocking fee. Our existing 14-day return period and return conditions apply. Please see our Return and Refund Policy for full details and instructions.
Contact Us
For shipping questions or order support, please contact us at: